Rocky Mountain Power redesigns their website
Enhances online service to customers
by Rocky Mountain Power
November 29, 2009
SALT LAKE CITY — Beginning this month, Rocky Mountain Power’s Web site is doing more to turn the answers on for customers in Utah, Wyoming and Idaho. The Web site has been redesigned with a new look and navigation and improved content. The changes took effect Nov. 20.
"These changes to our Web site will make it easier for people to quickly find the information about Rocky Mountain Power they’re looking for," said Karen Gilmore, vice president of customer service. "We’ve also made it more convenient for customers to manage their accounts online. Customers can access their account balance and usage history, select payment options and utilize other new online services."
Although the Web site looks different, the Web address remains www.rockymountainpower.net.
Rocky Mountain Power customers have already experienced Web site improvements during the past year, with the introduction of secure log-in and account features. The more modern look and feel of the Web site and additional features now available will further enhance its usability. The new site provides more flexibility to grow in the future as customers’ online needs continue to evolve.
Improvements to the Web site incorporate results from customer feedback and reviews of the best practices of other utility Web sites. Rocky Mountain Power’s Web redesign is an example of the utility’s continued commitment to improving customer service and increasing customer satisfaction.
Similar changes also have been made to the PacifiCorp Web site, www.pacificorp.com. Rocky Mountain Power is a division of PacifiCorp.
About Rocky Mountain Power
Based in Salt Lake City, Rocky Mountain Power is one of the lowest-cost electric utilities in the United States, providing safe and reliable service to more than 982,000 customers in Utah, Wyoming and Idaho. The company works to meet growing energy demand while protecting and enhancing the environment. As part of PacifiCorp, the company has more than 13,257 megawatts of generation from coal, hydro, natural gas-fueled combustion turbines and renewable wind and geothermal power.