| Title: | Customer Service Associate |
| Description: | Responsibilities:
BASIC PURPOSE
This position is responsible for the professional and efficient servicing of all walk-in and telephone customers in the rental and sale of construction/industrial equipment and related store items. This position is considered the Company’s front line contact with the customer. This position must display a courteous, helpful and professional attitude at all times.
DUTIES AND RESPONSIBILITIES
- Qualify customer needs.
- Using the computer system, selects equipment/merchandise from inventory and secures for rental/purchase.
- Provide alternative equipment suggestions to customers based upon information obtained.
- Enter customer orders into the computerized rental system.
- For equipment that is unavailable at the store location, perform research to determine when the equipment will become available.
- Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Pinedale Rental.
- Provide adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
- Perform prospecting calls.
- Stock and maintain store showroom merchandise.
- Reviews daily management reports to ensure and provides regular feedback to store manager regarding fleet and merchandise inventory, as well as pricing.
- Orders and receives equipment and merchandise.
- Supports management in the training of other employees.
- Follow Standard Operating Procedures.
- Other duties as assigned by manager.
Qualifications:
EXPERIENCE/REQUIREMENTS
- High School diploma or GED
- Active applicable state driver license.
- Ability to read and follow instructions
- Effective written and oral communication skills.
- Must be able to lift, bend, stoop, squat, reach, crouch and kneel. Position requires standing or sitting for long periods of time.
Preferred:
- At least 3 years of construction and equipment experience.
How to Apply
Email Josh at Josh@Blackmountainrental.com with your resume.
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| Company: | Black Mountain Rental |
| Salary: | Depends on Experience |
| Post Date: | 3/1/19 |
| Close Date: | Open Until Filled |
| Location: | Pinedale, Wyoming |
| Contact: | Josh |
| Phone: | |
| Email: | Josh@Blackmountainrental.com |
| Website: | |
Mailing
Address: | |
|
 
Pinedale Online Job Board • www.pinedaleonline.com/jobboard
jobboard@PinedaleOnline.com
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