Pinedale Online

Customer Service Associate
Black Mountain Rental

Title:Customer Service Associate
Description:Responsibilities:
BASIC PURPOSE

This position is responsible for the professional and efficient servicing of all walk-in and telephone customers in the rental and sale of construction/industrial equipment and related store items. This position is considered the Company’s front line contact with the customer. This position must display a courteous, helpful and professional attitude at all times.

DUTIES AND RESPONSIBILITIES
Qualify customer needs.
Using the computer system, selects equipment/merchandise from inventory and secures for rental/purchase.
Provide alternative equipment suggestions to customers based upon information obtained.
Enter customer orders into the computerized rental system.
For equipment that is unavailable at the store location, perform research to determine when the equipment will become available.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Pinedale Rental.
Provide adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
Perform prospecting calls.
Stock and maintain store showroom merchandise.
Reviews daily management reports to ensure and provides regular feedback to store manager regarding fleet and merchandise inventory, as well as pricing.
Orders and receives equipment and merchandise.
Supports management in the training of other employees.
Follow Standard Operating Procedures.
Other duties as assigned by manager.

Qualifications:
EXPERIENCE/REQUIREMENTS

High School diploma or GED
Active applicable state driver license.
Ability to read and follow instructions
Effective written and oral communication skills.
Must be able to lift, bend, stoop, squat, reach, crouch and kneel. Position requires standing or sitting for long periods of time.

Preferred:
At least 3 years of construction and equipment experience.

How to Apply
Email Josh at Josh@Blackmountainrental.com
with your resume.
Company:Black Mountain Rental
Salary:Depends on Experience
Post Date:1/10/18
Close Date:Open Until Filled
Location:Pinedale, Wyoming
Contact:Josh
Phone:
Email:Josh@Blackmountainrental.com
Website:
Mailing
Address:

Pinedale Online Job Board • www.pinedaleonline.com/jobboard
jobboard@PinedaleOnline.com

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