|Title:||Customer Service Associate|
This position is responsible for the professional and efficient servicing of all walk-in and telephone customers in the rental and sale of construction/industrial equipment and related store items. This position is considered the Company’s front line contact with the customer. This position must display a courteous, helpful and professional attitude at all times.
DUTIES AND RESPONSIBILITIES
- Qualify customer needs.
- Using the computer system, selects equipment/merchandise from inventory and secures for rental/purchase.
- Provide alternative equipment suggestions to customers based upon information obtained.
- Enter customer orders into the computerized rental system.
- For equipment that is unavailable at the store location, perform research to determine when the equipment will become available.
- Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Pinedale Rental.
- Provide adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
- Perform prospecting calls.
- Stock and maintain store showroom merchandise.
- Reviews daily management reports to ensure and provides regular feedback to store manager regarding fleet and merchandise inventory, as well as pricing.
- Orders and receives equipment and merchandise.
- Supports management in the training of other employees.
- Follow Standard Operating Procedures.
- Other duties as assigned by manager.
- High School diploma or GED
- Active applicable state driver license.
- Ability to read and follow instructions
- Effective written and oral communication skills.
- Must be able to lift, bend, stoop, squat, reach, crouch and kneel. Position requires standing or sitting for long periods of time.
- At least 3 years of construction and equipment experience.
How to Apply
Email Josh at Josh@Blackmountainrental.com with your resume.
|Company:||Black Mountain Rental|
|Salary:||Depends on Experience|
|Close Date:||Open Until Filled|
Pinedale Online Job Board www.pinedaleonline.com/jobboard